To prepare for your IT support specialist job interview, you’ll need to brush up on your relevant IT knowledge and skills, and research your potential employer’s IT systems. Below are some of the most common questions candidates are asked during the interview. IT support specialists require excellent communication skills, full-stack developer not only to provide great customer service but also to collaborate with software developers and business clients.
Computer support specialist salary and job outlook
You may also consider specializing in a certain area of IT, such as network administration, system analysis, or cybersecurity. It helps in establishing whether you have the interest, the aptitude, and the willingness to acquire the necessary skills to excel in this field. It’s possible to become an IT specialist without a SysAdmin / IT Support Specialist job degree by following our seven helpful steps.
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- Choosing to specialize within IT support can sharpen your skills and open new career doors.
- The median annual wage for computer network support specialists was $71,530 in May 2023, according to US Bureau of Labor Statistics.
- By taking advantage of these early career steps, you’ll be well-prepared to advance in IT support and pursue more specialized positions.
- Another option for studying towards an IT support qualification is community college.
- So, whether you’re a tech enthusiast or a professional aiming to expand your skillset, stick around.
You can even tailor your search to look for a bootcamp that offers job placement assistance and payment plans. Typically, it takes between three to five years to become an IT support specialist. However, the amount of time it takes mainly depends on the level of education you’re aiming for. It also depends on the requirements of the company you want to work with, as requirements will vary. However, all duties require technical expertise, problem-solving skills, and customer service skills.
Hardware and Software Management
IT support specialists also play a proactive role in maintaining the health of an organization’s IT infrastructure. They install and configure new hardware and software, set up user accounts, and provide training on new technologies. These often include technology companies where specialists work with customers, but you might work in any sector either directly with customers or with computer users within an organization. Generally, computer support specialists work on-site, but you may also find remote opportunities. If you want to establish a career in IT, especially IT support, CompTIA A+ is for you. CompTIA A+ appears in more tech support job listings than any other IT credential.
- If you want to pursue a career as an information technology support specialist, you need to equip yourself with the right education, training, and experience.
- There is also the provision of a technology-related service to customers, and professionals are required to keep computers running smoothly.
- The CompTIA Security+ certification is ideal for those leaning towards a career in information security or cyber security.
- Now, this doesn’t have to be direct, hands-on experience as an IT support specialist—that would be a lot to ask for your first job.
- Read on to learn more about how to become an IT specialist, the career outlook for the information technology sector and the core competencies needed to excel in this profession.
- Employment of technical support specialists is on the rise, with 11% growth expected from 2016 to 2026, according to the BLS.